U-MAY-ASK

SIX MOST ASKED QUESTIONS ABOUT RENTING

1. When should I place my order?
   We advise placing your order as much in advance as possible.
   A deposit is required as follows: $20.00 for each $100.00 of rental charge is necessary to confirm rentals.
   This serves as a security deposit, is in addition to rental charges,
   and will be refunded upon satisfactory return of all equipment.
2. What if I need to make changes to my order?
   Additions to your order are welcome, but are subject to availability of equipment.
   We request that no deletions be made less than 7 days prior to your order.
   This helps insure availability of equipment to those who may need the same equipment.
   
3. What if I need to cancel my order?
   Please do so as soon as possible so that the items become available for those who
   may need them. If an order is cancelled more than 7 days prior to the scheduled date,
   all money paid will be refunded. The exception is when a sales representative has been to your home, hall,
   or office for a consultation/site evaluation. In this case, a minimum of $65 consultation
   fee will be deducted from your refund. If it is 7 days or less, deposit forfeiture or restock fees may apply.
4. How do I get the items I’ve rented?
   You have two options: You can come here to “will call” the items, or you can pay for delivery service.
   Will Call: Means you come here and load/unload items in your vehicle.
   While we are happy to assist you, the risk and responsibility
   for protecting our equipment and your vehicle is yours. Delivery
   and pick up are offered at reasonable rates and must
   be scheduled in advance. Deliveries will be made to a ground
   level location or loading dock. There will be additional charges for traversing
   rough terrain, going up or down stairs, or walking great distances
   from the parking facility. We must be informed of any of these conditions when placing the order.
   Also, Please Note: The area in which you intend to place rentals needs to be clear when our drivers arrive.
   Our staff is NOT available to move your furniture, potted plants, or other assorted items.
5. When do I pay for my order?
   The balance on your order must be paid in full when equipment is received.
   ATOZ Party Rentals accepts cash, personal and business checks,
   VISA, MasterCard, Discover, Traveler’s Checks, Cashier’s Checks, and Money Orders.
6. What if an item is broken/missing from my order on return?
   All equipment will be counted and inspected for damage by our staff upon return of equipment.
   You will be charged a replacement fee for any missing items or permanently
   damaged unrentable items. We will assess a repair fee for any damaged items that we deem repairable.